100% Happiness Guarantee

Not happy? Simply return your products to us within 30 days and we will provide you a refund or a store credit. Items must be unused, unwashed and returned in their original packaging. Return shipping is at your own cost

1. Email hello@starza.com.au within 30 days of receiving your order with your order number and item(s).
2. Post your return to the address we provide in our reply. We recommend a tracked service, as we can't be responsible for returns lost in transit.
3. Once your return arrives and has been checked, we'll issue a refund to your original payment method or a store credit, your choice, within 5–7 business days.

Faulty or Damaged Items

Please check your order when it arrives. If your item is faulty or damaged, contact us as soon as possible at hello@starza.com.

To help us resolve it quickly, please include your name, order number, a description of the issue and photos where possible.

If your fault is confirmed, we'll offer a replacement or refund and we'll cover the cost of return shipping. If we determine the item isn't faulty, we'll let you know and return it to you at your own expense.

This does not cover general wear and tear or damage that occurs after delivery.

Contact Us

If you have any questions, please contact us at hello@starza.com. We're always happy to help.